Every call answered.
Every message replied.
Even at 2 a.m.
An AI receptionist that picks up your phone and your WhatsApp, in your customer’s own language. It answers from your catalogue, books appointments, and hands the serious ones straight to your team.
LAST NIGHT, AT YOUR BUSINESS
Missed call
9:40 PM
Missed call
11:15 PM
Missed call
6:05 AM
Answered in one ring
Now
SARATHI · SPEAKING
“नमस्ते! Shakti Scales में स्वागत है, मैं कैसे मदद करूँ?”
Three missed calls are three customers who called someone else.
HEAR IT ANSWER
Press play.
That’s the whole demo.
Four real calls, an inquiry, a breakdown, a campaign reply, an appointment. The inquiry plays in three languages.
Shakti Scales
inquiry call · sample recording
00:00
Customer
Sarathi
नमस्ते! Shakti Scales में स्वागत है, मैं कैसे मदद करूँ?
मुझे warehouse के लिए platform scale चाहिए, करीब 500 किलो का.
जी बिलकुल. Boxes और bags के लिए, या loose material के लिए?
Bags के लिए. Price कितना होगा?
Exact price size और features पर depend करता है, quotation हमारी team देगी. मैं अभी connect कर रही हूँ, वो इसी नंबर पर call करेंगे.
ठीक है, धन्यवाद.
Sample recordings for a fictional business. Your agent gets your name, your catalogue, and your customers’ languages.
THE REAL COST
You’re not losing customers.
You’re just not there when they call.
A buyer calls after your staff has gone home. Nobody picks up. He calls the next supplier.
Twelve WhatsApp enquiries arrive. You reply Monday evening. Four have already ordered elsewhere.
Your best salesperson spends the morning answering the same five questions about sizes and prices.
Someone asked for a quotation. It went into a diary page nobody opened again.
None of this needs more staff. It needs someone who never sleeps, never forgets, and never gets bored of the same question.
ON WHATSAPP
Watch it handle the question
every owner fears:
“price kya hai?”
The customer writes Hinglish, so it replies in Hinglish. It knows the catalogue, asks one question at a time, and when the price depends on specs it doesn’t have, it says so and brings in your team instead of guessing.
- Answers at 9:41 PM, no one was in the office
- Declines to invent a price it isn't sure of
- “Urgent” creates a real handoff, not a polite promise
Shakti Scales
online, replies in seconds
THE WHATSAPP SUITE
Not just a bot.
Your whole WhatsApp operation.
The assistant is the front door. Behind it: a shared inbox for your team, template campaigns, contacts and consent, one system.
A bot that actually reads the photo
- Replies 24×7, in the customer's own language, Hinglish included
- Understands photos and documents customers send, not just text
- Answers only from your catalogue, and can send your product images back
- Hands over to a human the moment someone asks for one
Shakti Scales · WhatsApp
SAMPLEIdentified from the customer’s photo
Spec sheet bhi bhej diya hai 👍
EVERYTHING IT DOES
One agent.
The whole front desk.
Not a chatbot bolted onto a website. A receptionist, a WhatsApp desk, a campaign tool and a note-taker, sharing one brain, and one record of every customer.
On the phone
- Answers every call, 24×7, festivals and 2 a.m. included
- Speaks Hindi, English, Gujarati, Marathi, Tamil and more, and switches when the caller does
- Handles Hinglish the way your customers actually talk
- Calls out too: outbound voice campaigns to a list you upload
- Recording and full transcript for every call, where you enable it
- Interrupt it mid-sentence, it stops and listens, like a person
On WhatsApp
- Replies to every message, day or night
- Reads photos and documents customers send, and sends your catalogue images back
- One shared inbox for your whole team, AI and human replies together
- Template campaigns with delivery counted from provider receipts
- Contacts with tags, notes and consent, STOP honoured automatically
- Per-number rate limits and abuse filtering built in
What it knows
- Learns your catalogue, price lists, brochures, PDFs and FAQs
- Answers only from your documents, never from the open internet
- Refuses to invent a price, a date, or a confirmation
- You design what it says, step by step, in a visual flow builder
- Update a document and the answers change the same day
What it does
- Books appointments into a real calendar, with real availability
- Sends confirmations and reminders on WhatsApp
- Hands the serious conversations to a human, with context attached
- Saves every lead, nothing is left in a notebook
- Looks up orders, stock and payments in your ERP (see below)
What you get after
- An AI summary of every call and chat, intent, what was agreed, what is next
- A quality score on how the conversation went
- Calls and chats separated in analytics, volumes, outcomes, busy hours
- Follow-ups flagged so nothing quietly dies
- Everything searchable, from your desk or your phone
What you control
- Cap how long a single call runs and how many minutes a month it may use
- Roles for owner, manager and staff, everyone sees what they should
- Take over any conversation yourself, at any moment
- Your documents and contacts stay yours alone
- Turn any part of it off without touching the rest
Every item above is live in the product today. We would rather show you a shorter list that works than a longer one that doesn’t.
PLUGS INTO YOUR ERP
Your ERP already knows the answer.
Now it can say it on a call.
iTechSarathi builds both, the ERP that runs your business and the agent that answers your customers. Connect them, and the agent stops being a receptionist and starts being the one person who always has the file open.
- “मेरा order कहाँ पहुँचा?”, Dispatch status, straight from the ERP
- “Is item का stock है?”, Live stock check before promising anything
- “Payment कितना pending है?”, Outstanding amount from accounts
- After every call, The lead lands in your CRM, no re-typing
Runs first-class with iTechSarathi ERP; other systems connect through secure connectors and APIs, enabled by your team, scoped to what the agent may see.
Live call · ERP connected
SAMPLEमेरा order #4521 कहाँ पहुँचा?
Looking up order #4521 in the ERP…
आपका order कल dispatch हो गया है, truck GJ-01-XX-4521 से. Delivery Friday तक expected है. Invoice WhatsApp पर भेज दूँ?
✓ Answered from the ERP record, not from memory
Order status · stock · outstanding payments · dispatch, one connector each, switched on only if you want it.
THE PART NOBODY DEMOS
It would rather say
“I don’t know” than make something up.
An AI that invents a price is worse than no AI at all, because your customer holds you to it. Sarathi answers only from the documents you give it, and stops at the edge of what it knows.
Customer asks
“What's your best price for 100 pieces?”
A guessing bot
“Around ₹450 per piece.”
Sarathi
“Pricing depends on quantity and specification, our team will share an exact quotation. Shall I connect you?”
Why: It has no price for that quantity in your catalogue, so it does not invent one.
Customer asks
“Is my order confirmed?”
A guessing bot
“Yes, your order is confirmed!”
Sarathi
“I don't have that detail here, let me get someone from the team to confirm it for you.”
Why: It never claims an action that was not actually performed.
Customer asks
“Can you deliver by Friday?”
A guessing bot
“Yes, Friday works.”
Sarathi
“Delivery timing is confirmed by our dispatch team, I'm marking this urgent for them.”
Why: A date it cannot verify becomes a promise your business has to keep.
AFTER THE CALL ENDS
The call ends.
The paperwork is already done.
Nobody has to listen back to a recording or scroll a chat to find out what happened. Every conversation, phone call or WhatsApp, arrives written up: what they wanted, what was agreed, and what to do next.
- Full transcript, every word, searchable, with the call recording where enabled
- A written summary, three lines you can read while the kettle boils
- The customer's intent, “wants a 60-ton weighbridge, Ahmedabad, this month”
- Next steps, the follow-up, already written down and flagged
- A quality score, how it went, and whether the customer sounded happy
Inbound call · 2m 04s
Today, 9:12 PM · answered by Sarathi
Intent
Enquiry, 60 ton weighbridge, Ahmedabad
Summary
Caller runs a transport yard and needs a 60-ton weighbridge at their Ahmedabad site. Asked about pit vs pitless and delivery time. No price was quoted; the sales team was asked to call back on this number.
Next steps
- Send weighbridge catalogue and pricing
- Confirm pit vs pitless for the site
Conversation quality
Goal met · customer sounded positive
GETTING STARTED
Live this week.
Not next quarter.
Give it your business
Upload your price list, product sheets, FAQs and policies. Tell it who it is, the business name, the tone, what it must never promise. That is the whole setup.
Give it a number
Point a phone number and your WhatsApp Business account at it. Call it yourself first, ask it awkward questions, adjust, and only then let customers reach it.
Let it answer
It picks up from the first ring. You read the summaries, watch the conversations, and step in whenever you want, everything stays visible to your team.
BEFORE YOU HAND IT THE PHONE
It speaks for your business.
So you decide what it may say.
Your data stays yours
Your documents, contacts and conversations belong to your business alone. Credentials are encrypted, and the system is designed to keep customer numbers out of its logs.
You set the ceiling
Cap how long one call may run and how many minutes a month it may use. At the limit, it wraps up politely and stops, so usage can never run away unnoticed.
A human is one step away
Ask for a person, or say production has stopped, and your team is notified immediately, with the full context.
Opt-outs are respected
A customer replying STOP is suppressed automatically and excluded from every future campaign.
Nothing happens in the dark
Every call and message is visible to your team, with transcripts, and call recordings where you enable them. Read anything it said, any time.
You hold the controls
Change what it says, what it must never promise, or switch it off, the change applies from the very next conversation.
Ask it something only
your business would know.
Share your product list, and we’ll have Sarathi answering questions about your own catalogue, in your customers’ language. Then decide.
Built in India, for Indian businesses, by the iTech Sarathi team.
© Copyright 2025 - iTechSarathi Pvt. Ltd.